CRM

Boost Revenue Through an Integrated Customer Life-Cycle

In today’s competitive business landscape, increasing revenue is a primary goal for organizations across many industries. Achieving this goal requires a multifaceted approach that leverages marketing, sales, and service strategies and brings them into harmony. By aligning these key areas, businesses can create a seamless customer journey that drives growth and fosters loyalty. At 5P, […]

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Is Salesforce Essentials Worth It For Small Businesses?

Salesforce for Small Businesses Salesforce is one of the most popular customer relationship management (CRM) software platforms available. Many businesses use it to help track customer data, create actionable sales and marketing insights, and connect cross-department teams. Salesforce is a powerful CRM software tool with an ecosystem of applications to solve almost every business need.

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Salesforce vs. ServiceNow: The Battle of Customer Engagement Platforms

By: Randy Jasinski, President of 5P Consulting Have you ever hopped on a software comparison tool to search for a solution to support your customer service operations? I bet you came up with hundreds of results.  Search  Capterra, a well-known software comparison tool, for ‘Customer Service Software’ and you’ll get 269 available options; can you imagine how

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Connected Self Service

Self-service has been a trend in businesses for a couple of years now. In the wake of the pandemic and economic changes, self-service becomes more than just a strategy. You know you need to get into action mode. This provides your customers with a timely and efficient manner to get questions answered and a process

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SaaS Journey for Modern Day Healthcare Providers

It’s tough to be a healthcare provider these days.  The constant change in regulations, client management, insurance verification and back office paperwork makes operations cumbersome.  One mind blowing statistic is that collecting receivables for hard earned services can account for a whopping 50% leakage, not to mention the administrative overhead of managing their businesses.  

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Spring Cleaning your Business

Welcome to Spring!   Spring is my favorite time of year!   It’s that time when people are re-energized and looking forward to some long overdue summer sunshine. As I reflect on the first quarter of 2018, I have been thinking about a couple of blogs I wrote last year.  The November and December blogs were

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