Aleah Wood, Author at Digital Transformation Firm

9 Things To Consider from an Operations Perspective when Implementing a New PSA

Looking to implement a Professional Services Automation (PSA) system can be highly beneficial for any organization that delivers professional services, such as consulting firms, IT service providers, marketing agencies, law firms, and engineering firms. It’s easy to assess a new system from a tech perspective and the solutions it provides at face value, however, it’s […]

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This Simple Yet Powerful Tool Can Take Your Business to the Next Level

How do you get your business to the next level? Whether big or small, business strategy is at the forefront of the executive team’s focus. It starts with a business analysis of each area in the business that has an impact, identifying which is necessary for growth and the cost it will take to get

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How Data Visualization Can Help Your Business Make Better Decisions

Data is only as useful as the insights you can derive from it. You can gather years of granular data and create a vast depth of potential knowledge and key indicators but gain nothing if you cannot read the meaning behind this mass of data points. Data visualization is essential to modern business intelligence strategy

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Service As A Business and Some of Its Benefits

New models and approaches constantly emerge in today’s rapidly evolving business landscape, reshaping traditional paradigms. One such innovation gaining prominence is service as a business or Saab. Saab represents a transformative concept that redefines how service operations are conceptualized, delivered, and monetized and combines the principles of service businesses with the advantages of digital technologies,

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Keep Your Customers Coming Back

Businesses are now embracing the importance of focusing more resources on retaining existing customers as opposed to acquiring new ones. 73% of customers are willing to recommend brands with a good loyalty program. Additionally, 57% of consumers spend more on brands to which they are loyal. A well-crafted loyalty rewards program will not only help

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It’s Time to Automate Your Business Processes

Automating business processes creates a more efficient organization. Are you struggling to improve your business processes? No matter what you do, you just can’t seem to make processes better or more cost-effective. This is a tell-tale sign that it might be time for your business to go through a digital transformation to automate these practices. By

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Data Integration: The Top 5 Benefits of Integrating Your Systems

Have you ever been in the middle of a project and realized you needed information from another department, but it was in a different system? Or maybe you’ve had to track down data from old emails or paper files? If so, then you know how difficult a systems integration can be. The number of systems

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Top 5 Mistakes in Architecting Sales and Customer Service Processes

Designing a business workflow is part of starting a business that you don’t often hear about. It’s generally implied that if you hire the right people, the right things will happen. This, of course, isn’t true at all. Any business leader will tell you that to achieve your goals, you need a system that your

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Business Intelligence: Don’t Let Your Competition Outpace You!

Competitive brands are more productive, produce quality goods, and offer top-notch services, and they thrive at exceeding customers’ expectations. While competition may not sit well with some, it’s healthy and crucial for business success. Companies that use business intelligence are thriving business brands that have a competitive edge. Unlike low-performing brands, they leverage the power

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Retain Disengaging Customers with a Data Integration Strategy

Building relationships and driving consumers down the sales funnel requires high-quality customer data. Integrating client data into your work processes can help you improve the impact on your bottom line. Collecting data, evaluating it, and storing it in a centralized place can assist you in making well-informed decisions to help you retain disengaging customers. What

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